Code of Conduct

ALL LEARNERS: Please note this important content - especially newcomers!

INTRODUCTION

This Code of Conduct outlines the required actions of learners during their stay with Acts Bridges Community Development Program(ABCDP). This Code of Conduct should be applied in conjunction with the ABCDP rules and regulations governing a learner during their academic stay atActs Bridges Community Development Program. The purpose of the Code of Conduct is that all rules and regulations that pertain to this document should be adhered to alongside the Code of Conduct of the establishment in which the learner is placed. The learner is required to request the Code of Conduct and any relevant policies required from the establishment in which they will be completing their learning.

Any learner, who is found guilty of breaching this Code of Conduct, will face disciplinary action.

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CODE OF CONDUCT I RULES AND REGULATIONS

General:

Clients - it is our aim that learners placed in your establishment will deliver all services effectively and efficiently, with the utmost integrity, friendliness and professionalism.

Employees of the establishment - it is our aim to assist where possible, learn and actively participate in all aspects applicable to our practical assignments.

Discrimination - it is our aim to strive for equality in our relationships with clients, employees and others with whom we may have contact during our practicum regardless of race, colour, religion, sex, age or disability.

Expectations:

Learners should not expect any payment from the workplace. If the workplace wishes to reimburse or reward the learner in any way, it will be an arrangement between the workplace manager/owner and the learner and this should not involve ABCDP or the facilitator/assessor. No permanent position is expected.

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Basic Rules and Regulations:

Public areas and telephone calls

1. Learners shall behave professionally when in public areas or in view of clients/public.
2. Learners may not meet friends or relatives while at their place of learning. Should there be an emergency; authorization has to be received from the manager or your appointed mentor at the place of learning.
3. Friends and relatives may only telephone the learner while at classin the case of
An emergency.
4. Learners may not use the establishment's telephone unless authorized by the
Manager.
5. Learners may not attend classd/study with their cellular phones switched on.

Dress Code

1. Learners are required to be appropriately attired at all times. Learners may dress casually.
2. Clothing must be kept clean and immaculate at all times
3. IN the case of a client company employee, specific organizational dress code requirements must be adhered to.

Products and Equipment

Products or equipment may not be removed from the place of learning unless authorized by the manager.

Parking

Learners' vehicles may only be parked on the place's of learning premises with the express permission of management.

Accident and illness

Illness

Learners who are ill have to notify both the learning establishment manager and the facilitator/coordinator on the morning of the day that they will not be attending class.

A doctor's note MUST be presented to the manager no later than two (2) days after reporting an illness.

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Accident/incidents while at the place of learning.

Should there be an accident, or a serious incident while at the learning establishment, the manager may deal with the situation in accordance with their establishment's procedures. The Course Director/Coordinator must be notified immediately.

Tardiness

Under no circumstances will lateness be tolerated.

If a learner is late for class, the learning establishment manager may deal with the situation in accordance with the establishment’s disciplinary procedures.

Smoking

Learners may not smoke in the classrooms or in public areas not specifically desihgnated for this purpose.

Consumption of alcoholic beverages

Consumption of alcoholic beverages is not permitted while attending class. Should the
Learning establishment manager authorize consumption, learners are to do this after class and in moderation. In doing this learners are doing so in their own personal capacity and not as ABCDP learners.

Identification

Learners are to carry identification at all times.

Transport

Learners are required to make their own arrangements for transportation to and from their place of learning, for their own account.

Company Reports! Documentation

You are not permitted to falsify or misappropriate any of the learning establishment’s reports, documents, personnel records or sick certificates.

Financial Transactions

If you are instructed to assist with financial transactions involving cash, credit cards, cheques or foreign currency and/or client accounts, you must comply with the organization’s operating procedures.

In the event of any discrepancies, you will be held responsible. Should you feel uncomfortable in any way, please address this with your manager/mentor immediately.

Client Complaints

If a client or any member of the public complains, first apologize and then offer to call your manager/mentor. All complaints should immediately be reported to the establishment manager.

Reporting Emergencies

Ensure that you have the telephone numbers of emergency services (Police, Ambulance, Fire department, etc.) with you at all times.

Should you encounter an emergency situation whilst at your place of learning, report this to the manager. If no one is available to assist you, call the appropriate emergency service immediately.

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• Discipline Issues:
  
  Discipline is necessary in any environment and organization. Considering that learners represent Acts Bridges Community Development Program in the respective establishment, strict adherence to discipline is essential.
  
  Remember, it is better to discipline oneself than being disciplined by someone else.
  
  Breach of discipline would include but is not limited to:
  
  
  • Being late for class with no valid reason.
    Failing to report for class.
    Leaving the class area without permission.
    Shouting, arguing or losing ones temper with others in the place of learning.
    Not adhering to the dress code.
    Misbehaving in public areas.
    Chewing gum whilst on class.
    Eating, drinking or smoking whilst on class without permission.
    Selling, possessing or using illegal drugs.
    Carrying a weapon, or threatening to use any object in a dangerous manner. Physically and/or willfully threatening or hurting any other person.
    Refusing to follow instructions.
    Fighting or behaving rudely when on class.
    Behaving negligently or willfully vandalizing establishment property. Sleeping while on class.
    Acting dishonestly.
    Discussing confidential information or gossiping.
    Failure to adhere to any other policies as set out in this document, any requirements by
    Establishment and general good conduct.